Pinnacle Quality Insights is a company that have been senior healthcare advocates for the past 26 years. They conduct thousands of surveys across the country and award only those who have passed a vigorous non biased review process and score in the 85th percentile or higher.
Receiving a Customer Experience Award is no small feat. Out of the 2,700 care providers we have and the 150,000 customer interviews we conduct each year, only those that are the 85th percentile or higher receive this award.https://pinnacleqi.com/awards/about
The culmination of 12 months of interviews and research with past and present resident of Generations at Neighbors, have finally released the 2023 Customer Satisfaction Award. Neighbors has won this prestigious award in not only 1, 2 or 3 categories but 9! They are:
- Dignity and Respect
- Dining Service
- Individual Needs
- Laundry Service
- Nursing Care
- Overall Customer Experience
- Overall Satisfaction
- Safety and Security
A drastic improvement from our 2022 awards, where we still received an impressive 4 category Customer Satisfaction Awards, and an even bigger improvement from our 2 awards from 2021. Our constant improvement comes to us as no accident. We have worked hard to employ quality candidates with a passion in skilled nursing and don’t rely on 3rd party healthcare staffing agencies. Along with a dedicated and passionate leadership team to give our residents and your loved ones the best quality care possible.
Having been awarded in 9 out of 12 categories, it puts us as only the 2nd skilled nursing facility in all of Illinois to reach such a feat in 2022. We know that these awards would not be possible without our amazing team, and we welcome anyone who desires to work in a people centered culture to apply today and join our growing team!